The rise of AI-powered tools has ushered in a new era of productivity. By 2025, it is estimated that 80 per cent of customer service teams will use generative AI to improve productivity and customer experiences, and it could likely add up to US$4.4 trillion (S$5.9 trillion) per year of value to business processes.

AI isn't new; Instagram and Netflix use machine learning (ML), a form of AI, to learn preferences and make suggestions. However, Generative AI, an advanced form of ML, enables human-like conversational interactions. And this changes everything.

Copilot and ChatGPT are the most well-known examples of Generative AI. They can do various tasks, and you do not need to learn any programming language — just ask a question like you would to a human being.

They can hunt down research papers and summarise them for you, debug programming code, double up as a tutor for complex subjects, plan travel itineraries, and more. Because of this, they are changing how we work.

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